In August 2002 we began our business relationship with Capital One Auto Finance and Consumer Portfolio Service (CPS). We have added several other remarketers over the years including ARI, Emkay, Hancock Bank, Santander, and Credit Acceptance Corporation VRS. We are excited about our expanding institutional account growth as well as our growing family of dealer consignors. Dealer consignment has more than doubled over the last four years and we are poised to continue that upward trend.
Growth and Innovation
Our steady growth prompted a major construction project in 2012 which added 3,000 sq. ft. of office space and an additional 2 acres of paved land. We simulcast every consigned vehicle giving our customers the option of buying/selling in lane or online. And we continue to sell for our customers after the live auction ends via Auction Pipeline/Auction Edge, OVE and Openlane. No one in the industry works harder then our sales team to make the sale. We are on NAAA member auction and hold memberships in several state independent auto dealer associations including Louisiana, Mississippi, and Alabama. We use several state-of-the-art industry solutions to serve our customers including AutoIMS inventory management system, Auction Access dealer database program, and Auction Pipeline/Auction Edge.
Focus on Excellence
Our focus since our inception has been to provide our employees and customers with an exceptional work environment and exhibit leadership and philanthropy in our community. We strive every day to accomplish that through training, facility improvements, involvement with local and national charities, and attendance at state and national industry conferences. Our mission is to provide our valued customers with superior service that exceeds their expectations. It’s our signature “lagniappe”.
Embracing Digital Efficiencies
On June 1, 2022, LAFCAA was acquired by EBlock, a leading digital auction provider in Canada that is rapidly growing in the U.S. and changing the auction landscape with a land-meets-technology approach. This partnership will enhance the services and efficiencies that we can offer, creating a network of logistics hubs that will improve our ability to serve our customers, and give them the flexibility to do business where and how they prefer it.
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To partner with our customers for a mutually successful outcome and continue to innovate and reimagine their car buying experience while maintaining our unsurpassed commitment to customer service. We believe honoring this promise will ultimately increase profitability which will in turn increase our ability to support our community.
To provide great internal and external customer service; it’s not just what we do, it’s who we are.
Integrity, Quality, Innovation, Accountability, Collaboration
Credibility is the key to our success; therefore, all of our processes, decisions and actions are ultimately driven by integrity. We are honest and direct in all of our dealings with our customers and with each other. We are responsible corporate citizens in the community we serve. We follow NAAA guidelines and all state and all federal regulations governing our business, not only as a legal obligation, but because it’s the right thing to do.
The customer comes first in everything we do. We strive to provide every customer with services of uncompromising quality, We attempt to be error free, on time, everytime. We achieve that by dedicating ourselves to the unyielding pursuit of excellence in the services we offer.
We continually seek innovative ways to enhance customer services and provide value to our customers. We support the creativity and persistence that transforms data into useful knowledge. We seek continuous learning through the adaptation of existing knowledge with the full understanding that we learn from our failures as well as our successes.
As a company and as individuals, we accept full responsibility for our performance and acknowledge our accountability for the eventual result of all that we do. We work towards continuous improvement, believing that competence, reliability, and rigorous adherence to process discipline are the keys to excellence.
We believe in teamwork and the unending possibilities of collaborative energy. We achieve excellence by putting collective goals ahead of personal interests. We support and encourage open communication and meaningful cooperation among colleagues from varying backgrounds and disciplines. We respect individual differences, and we value diversity.